Telcos are navigating several pain points: intense price competition, high infrastructure costs, decreasing ARPU (average revenue per user), regulatory pressures, and high customer churn.

Additionally, many face declining trust due to data breaches or lack of transparency. Legacy systems hinder innovation, while the shift to digital-first customers demands faster, more flexible service delivery.

To overcome these, telcos must embrace agile networks, shift from CAPEX to OPEX models, explore monetization of 5G-enabled services, and adopt open-source platforms.

Strategic partnerships with content creators, fintech platforms, and smart device providers can also unlock new revenue streams.